8/16/2023 0 Comments Indigo payments complaintsTo allow us to manage and protect our business interests and supply, improve and tailor our services. We will sometimes need your personal information to comply with existing legal or regulatory requirements. Objecting to providing this information may mean we will be unable to provide services to you. We need to collect and process your personal information to supply and administer for services. To allow us to fulfil our contract with you. We use the following lawful basis to process your data: This depends on the purpose of the processing We only process your personal information when we have a legal basis to do so. We’ll also hold on to your information If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you. We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting. If you want to exercise your rights, have a complaint, or just have questions, please contact us, details in the contact us section at the end of this document.The right to complain to your data protection regulator - in the UK, the Information Commissioner’s Office.The right to request that we transfer or port elements of your data either to you or another service provider.The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any tim.The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.The right to request the correction of inaccurate personal information we hold about you.The right to access the personal information we hold about you.The right to be informed about how your personal information is being used (like this notice!).You have rights relating to your personal information: To collect feedback to improve our services and monitor customer experience. To enhance customers, stay at our hotel and to customise and improve the services we offer. To record our services and supply rewards. To guarantee bookings and to take payment. To improve hotel services, to input to our marketing programme, to assist with the promotion of our services, and adapting our products. To manage your stay at the hotel, room lists, restaurant bookings, special requests and services. To manage the reservation of rooms and accommodation requests and other hotel services. What we use the information we collect for: We use your information in a number of different ways, primarily to fulfil a contract and also provide excellent service to our customers - what we do depends on the information. The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. Your questions/comments, during or following a stay in one of our hotel. Your preferences and interests (for example, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests) Your membership number if you are a member of IHG Rewards Club Your credit card number (for transaction and reservation purposes) Information relating to your children (for example, first name, date of birth, age) Personal information (for example, date of birth, nationality) Our Legal Basis for using your personal information.Īt various times, we will be obliged to ask you, as a Hotel Indigo Exeter customer, for information about you and/or members of your family, such as:Ĭontact details (for example, last name, first name, telephone number, email) How will we use the information about you? What information do we collect about you? This privacy policy explains how we use any personal information we collect about you when you use this website or stay at our hotel. Hotel Indigo Exeter is managed by Castlebridge Hospitality Limited.
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