8/17/2023 0 Comments Creating google docs survey![]() If you need to understand what employees, new or established customers, clients, and other groups think about your services or overall business, using a linear scale is a simple way to do so. In business, a linear scale is the foundation of the ubiquitous Net Promoter Score, which measures customer satisfaction through the question, “How likely are you to recommend to a friend or colleague?” Consumers choose a number from zero (not at all likely) to 10 (extremely likely). ![]() You may also be familiar with linear scale questions from taking customer service phone surveys, where you choose the number that corresponds to your perception of service quality. The linear numeric scale is well known thanks to the common rating systems of zero to five stars, with five being the highest, for everything from movies to restaurants. What is the linear scale option in Google Forms?Ī linear scale is a type of rating system that uses numbers to quantify feelings, levels of satisfaction, attitudes, and perceptions. ![]() That’s why the linear scale capabilities in Google Forms are ideal for gathering responses to questions that may not have a simple “yes” or “no” answer. You might rate a book a four out of five or place anchovies at the lowest end of a scale of 1–10.īecause we use them almost instinctively, linear scales in survey tools such as Google Forms are an effective way to gather opinions from an audience. When someone asks you to share your opinion on anything from pizza toppings to books, you likely express your feelings on a linear scale - whether or not you’d call it that. And you may dislike black olives on your pizza but not as much as you loathe anchovies. ![]() You may have really liked the latest summer beach read, but you didn’t love it. We don’t always see things in black and white. ![]()
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